1. Purpose

This Shipping Policy outlines the shipping, handling, and delivery procedures followed by SwarnSakshi Foods for all customer orders placed via:

– www.swarnsakshifoods.com

– WhatsApp

– Instagram and Facebook pages

2. Scope

This policy applies to all food products manufactured, packed, and dispatched by SwarnSakshi Foods across India.

3. Order Processing Time

3.1 All products are freshly prepared after receiving your order to ensure the best quality & freshness.

3.2 Orders are processed within 1-2 working days from the date of order confirmation.

3.3 Once prepared, orders are dispatched through India Post Speed Post.

3.4 Orders placed on Sundays or public holidays are processed on the next working day.

4. Shipping Method

4.1 All orders are shipped through India Post Speed Post.

4.2 Tracking details will be provided to customers once the order has been dispatched.

4.3 Delivery timelines depend on the destination, pin code and India Post service availability.

5. Shipping Charges

5.1 Orders upto 500 g will incur shipping charges of Rs. 80/-.

5.2 Orders upto 1 kg will incur shipping charges of Rs. 150/-.

5.2 Shipping charges are non-refundable.

6. Payment Terms

6.1 Only Prepaid Orders are accepted.

6.2 Cash on Delivery (COD) is not available.

6.3 Orders are dispatched only after successful payment confirmation.

7. Delivery Timelines

7.1Orders are dispatched within 1-2 working days after order confirmation.

7.2After dispatch, delivery through India Post Speed Post generally takes 3–7 working days, depending on the destination.

7.3 Delays may occur due to weather conditions, public holidays, or unforeseen circumstances.

7.4 SwarnSakshi Foods is not liable for delays caused by India Post after the order has been dispatched.

8. Packaging & Quality

8.1 All products are packed in sealed, food-grade packaging to maintain freshness.

8.2 Every parcel is checked for safety and quality before dispatch.

9. Incorrect Address / Failed Delivery

9.1 Customers must provide complete and accurate delivery details.

9.2 If a shipment is returned due to an incorrect address, incorrect / unreachable contact number, or refusal to accept delivery, the customer may request re-dispatched after paying the applicable re-shipping charges, subject to the parcel being returned to SwarnSakshi Foods in good condition. Refunds will not be provided in such cases.

10. Damaged / Lost Parcels

10.1 If the parcel is received in a damaged or tampered condition, please record an unboxing video before opening the package.

10.2 Share clear photos/videos with us within 24 hours of delivery.

10.3 Claims without an unboxing video submitted within 24 hours of delivery may be eligible for replacement or investigation.

11. Shipping for Social Media Orders

11.1 Orders placed via Instagram, Facebook, or WhatsApp follow the same shipping rules as website orders.

11.2 Shipping charges are the same for orders placed through the website, Instagram, Facebook & WhatsApp.

11.3 A payment link or UPI details will be shared. Orders will be processed only after successful payment confirmation.

12. Contact Information

For queries related to shipping or delivery, please contact:

Call : 8263830311

email us: info@swarnsakshifoods.com

SwarnSakshi Foods reserves the right to modify this Shipping Policy at any time without prior notice. The latest version will always be available on our website.