Document No.: SSF-PP-01

Version: 1.0

Effective Date: [04/12/2025]

Approved By: Director, SwarnSakshi Foods (OPC) Pvt. Ltd.

Purpose

The purpose of this Privacy Policy is to define how SwarnSakshi Foods (OPC) Pvt. Ltd. (“the Company”) collects, processes, stores, protects, and disposes of personal information, in alignment with the ISO 29100 Privacy Framework and applicable Indian laws.

Scope

This policy applies to:

– All customers purchasing products from the Company’s website,social media, whatsapp or offline channels

– All personal data collected during order placement, payments (via Razorpay), delivery, and customer communication

– All employees, contractors, and service providers who handle customer information

Definitions

– Personal Information: Any information that identifies or can identify an individual (name, address, email, phone, payment ID).

– Processing: Collection, storage, use, transmission, or deletion of personal information.

– Data Subject: Customer whose data is collected.

– Third Party: Razorpay, courier partners, IT service providers.

– PII Controller: SwarnSakshi Foods OPC Pvt. Ltd.

Privacy Principles (As per ISO 29100)

The Company adheres to the following principles:

1. Consent & Choice– Information is collected only with customer consent.
2. Purpose Legitimacy & Specification– Data is collected strictly for order processing, delivery, and customer communication.
3. Collection Limitation– Only necessary data is collected.
4. Use, Retention & Disclosure Limitation– Data is used only for stated purposes and retained for legally required duration.
5. Accuracy & Quality– Data is maintained accurately and updated upon request.
6. Openness, Transparency & Notice– Customers are informed about data practices.
7. Security Safeguards– Appropriate technical and organizational controls protect data.
8. Individual Participation– Customers can request access, correction, or deletion.
9. Accountability– The Company is responsible for enforcing this policy.

Types of Data Collected

Personal Data

– Name

– Phone number

– Email address

– Billing and shipping address

Payment-Related Data

– Razorpay transaction reference

– Payment confirmation/status

Note: The Company does not store card/UPI details. Razorpay processes them securely per PCI-DSS.

Website / System Data

– IP address

– Device details

– Browser type

– Cookies

– Usage analytics

Purpose of Data Collection

– Personal information is collected and used for:

– Customer order placement and processing

– Payment authentication and confirmation

– Delivery and logistics

– Customer support

– Transaction records for legal compliance

– Email/SMS order notifications

– Marketing (only with consent)

Data Processing & Retention

– Data is processed only by authorized personnel and vendors.

– Retention is based on business needs and legal requirements (GST laws, accounting requirements).

– Unnecessary data is securely deleted.

Data Sharing

Data may be shared with:

1. Razorpay– for secure payment processing
2. Courier partners– for delivery
3. IT service providers– hosting, email, SMS tools
4. Regulatory authorities– where legally required

All third parties must follow confidentiality and data protection requirements.

Security Controls

In alignment with ISO security practices, we implement:

– Restricted system access

– Strong password controls

– Data encryption (platform provided)

– Secure payment gateway (Razorpay PCI-DSS compliant)

– Regular backups

– Employee confidentiality obligations

Data Subject Rights

Customers may submit requests to:

– Access their data

– Correct inaccurate information

– Request deletion of data (if legally allowed)

– Withdraw marketing consent

– Requests can be made at the contact details below.

Cookies & Tracking

Cookies may be used for:

– Improving website performance

– Analytics

– Session identification

– Users may disable cookies, with limited functionality impact.

Policy Review & Updates

This policy will be reviewed once every 12 months or earlier if:

– Razorpay or legal compliance requirements change

– Website systems change

– New products/services are introduced

– Updates will be posted with a revised version number.

Contact Information

– Data Protection Officer / Grievance Officer

– SwarnSakshi Foods OPC Pvt. Ltd.

– Email: [care@swarnsakshifoods.com]

– Phone: 8263830311

– Address: Kanaka Prasad, Kasai – Dodamarg, Sindhudurg, Maharashtra -416512

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